How To Fix Sage Decline Error Code 00005

Sage error code 00005

Ever encountered the problem that you have authorized a merchant to use your credit card and the transaction has been declined for some unknown reasons? It happens to almost everyone once in a lifetime. How does it feel when you want to buy something that you want desperately and the payment has been declined? It is obviously embarrassing and the time that tests your patience. Well, it happens with Sage 50 too. There is this error code 00005 which implies that the transaction through a credit card has been rejected by the bank. In simply words the code refers to Do Not Honor any transaction. Inform the customer of the decline instantly without any hesitation.

Causes of Sage Error Code 00005

Sage Support

Make sure you don’t attempt the transaction again any time before twenty four hours. That may create a major problem for the customer.

  • A damaged file of the Windows system
  • An incomplete installation of any file or software or an incomplete uninstallation can be another
  • Improper deletion of an application or hardware
  • Recovery of the system from any virus or malware
  • Not following the proper way of shut down
  • Other reasons can be invalid CVV, invalid card number, expiration date or other information related to the card
  • Insufficient funds can be a major reason
  • The bank feels that the location from where the transaction is being carried out is suspicious
  • Many rules of banks which can be considered

I am sure none of us would like to go through this. There are two possible ways of fixing this error code without seeking help from any professional. One is the Advanced Computer User Solution and the other one is the Novice Computer User Solution. Let’s have a peep into each of them.

Advanced Computer User Solution

This troubleshoot is also known as Manual Update. To begin with you can start your computer and log on as the administrator. Then follow the steps as below-

  • Now click on the Start button of the computer to select All Programs>Accessories>System Tools>Submit System Restore
  • The new window that pops up, select Restore my Computer to an earlier time option and then click Next
  • You will see a list On the list, check the restore point, click on the most recent time and then click on Next
  • You will get a confirmation window on which you need to click Next
  • Restoration will begin. Once it finishes, Restart the computer

After these steps, you can try doing the transaction and it will work.

Novice Computer User Solution

This method is a completely automated one, so nothing much is to be done on your part for the problem to be fixed. You will however need to download Sage Error Code 00005 repair utility kit.

Start installing the tool and then click on scan so that if there is any malware and anti-virus, it is detected and killed instantly. The final step is to restart the computer. It was simple, wasn’t it?

This was what could be done by you. The customers can be requested to contact the bank. The customer can inform the bank that they have been trying to get the payment through and the bank after having seen the failed attempts would probably let it through after a lock period of about 30 minutes. After the lock period, you can try using a different browser or on the same browser, clear the cookies, so that the new purchase can be made making the previous ones null and void.

Sage Technical Support

If we try those possible hacks, the transaction will go through and both the parties are happy.

Why Sagenumber.support?

Sagenumber.support is one of the leading remote tech support providers for your Sage accounting software. We have a team of certified professionals who have years of experience in resolving all Sage accounts related issues. Whether you are facing issues while installing Sage on your desktop or need help to fix error messages that are hindering the performance of your software, we can fix them all in the minimum wait time possible. Not just that, we can also help you update and upgrade your existing software for seamless performance. We assure first call resolution of even the most complicated issues. So, call us toll free at +18448716289 and we can help you make the most out of your business accounting software. Call now!

Leave a Reply

Your email address will not be published. Required fields are marked *

Report Your Issue

(Didn't find what you were looking for! Report your issue and get customized help from our Sage experts.)



Sage Version

Edition Year

No of User: Licence

Operating System:

Help Needed:


What is SageNumber.Support?

We are a Sage advising firm who aims to tackle all your concerns while you are connected with Sage. We ensure to provide you clarifications and rectifications for any problem in your accounting software. At SageNumber.Support we help our subscribers in any Sage Software Updation, Product Up gradation, Technical Issues and also Sage related errors. We also educate our consumers about the hidden features of Sage. Connect with us: